SHIPPING POLICIES



ORDERS AND SHIPPING

You will receive an email confirmation once your order has been successfully placed—it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you.

Orders can take up to 2 business days to be processed and shipped. During the Holiday season, orders can take up to 3 to 5 business days to be processed and shipped. Please note there may be delays in popular items due to demand. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information. Please also note that in some cases, your order may arrive in multiple shipments (i.e., preordered and back-ordered items).

Based on product availability and demand, all orders will ship as follows

  • Orders placed Monday - Thursday will ship the next business day. 
  • Orders placed on Fridays, Saturdays, and Sundays will ship the following Monday.
  • Orders placed during the holiday season may take 2 to 3 days to process and ship.

UPS will not deliver to P.O. boxes. Please enter a valid residence or business address for successful delivery using this shipping option.


FREE SHIPPING

United States

  • Free Shipping is offered via USPS on orders of $45 or more with an estimated arrival of 4-6 business days (within the contiguous United States) from the date shipped.
  • Orders using USPS shipping service can be delivered to P.O. boxes.

Canada

  • For a limited time only: Get free shipping when you spend CAD 80+

  • All shipments to Canada are delivered duty paid, so there will never be any additional cost beyond what is captured at checkout.

 

STANDARD

  • Standard service is offered at a flat rate of $6.95 with an estimated arrival within 3-5 business days (within the contiguous United States) from the date shipped.
  • Either UPS or USPS will be used to ship your order.

  

UPS GROUND SHIPPING

  • UPS Ground Shipping is offered at a flat rate of $9.95 with an estimated arrival within 3-4 business days (within the continental United States) from the date shipped.
  • Deliveries are made between 8 AM and 8 PM Monday-Friday.
  • Tracking is provided via UPS.
  • Not available in US territories, FPO, and APO.

 

UPS 2ND DAY DELIVERY 

  • 2nd Day Delivery is offered at a flat rate of $21.95 with a guaranteed arrival of 2 business days from the date shipped.
  • Deliveries are made between 8 AM and 8 PM Monday-Friday.
  • Tracking is provided via UPS.
  • Not available in US territories, FPO, and APO.

 

UPS NEXT DAY DELIVERY

  • Please allow 24 hours for processing
  • Next-day air service is offered through UPS at a flat rate of 34.95 with a guaranteed arrival of 1 business day (within the continental United States) from the date shipped.
  • Deliveries are made between 8 AM and 8 PM Monday-Friday.
  • Tracking is provided via UPS.
  • Not available in US territories, FPO, and APO.

 

UNDELIVERABLE PACKAGES

Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund minus the shipping cost. If you would still like to purchase undeliverable items, you are welcome to place a new order on our website.

If you mistakenly put the incorrect shipping address on an order, we unfortunately cannot take responsibility for this, and you will not be refunded.

WHAT IF MY PACKAGE IS LOST OR MISSING?

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package, please:

  1. Check with neighbors and family members
  2. Look around the delivery location
  3. Check for notice of attempted delivery
  4. Contact the carrier directly, who can assist further

Note: The Kings of Styling monitors claims of lost, missing, wrong, and damaged items for abuse. Lost, missing, wrong, and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, or missing items must be retained (including the shipper). The Kings of Styling reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

MY PACKAGE NEVER ARRIVED

  • You have 30 days from the date the order is shipped to contact us about a missing order.
  • First, check the carrier tracking number from your shipping confirmation email to confirm delivery status.
  • Sometimes a shipping carrier will mark a package as delivered before delivery is actually made. Please allow up to 24 hours for the package to be delivered once the package is marked delivered.
  • Contact the carrier directly if tracking indicates proof of delivery, but you cannot locate the package after reviewing the delivery photo and checking with neighbors or the person who signed for the delivery.
  • Most carriers provide a picture of the delivery and, if the package was signed for, the name of the person who signed for the package is displayed.
  • Once the carrier has marked your order as delivered, all risk of loss with respect to the products in your order is transferred from The Kings of Styling to you.
  • If you suspect your package was stolen, we recommend you file a police report rather than contacting us.
  • If carrier tracking indicates an issue with the order delivery, contact us.

APO/FPO/DPO MILITARY ADDRESS

All shipments to APO, FPO, and DPO addresses are sent via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.

QUESTIONS?

Please email us at support@thekingsofstyling.com